I cancelled my order yet they still sent it arriving 3 months later. BLDN is HORRIBLE! Track and monitor all your packages from a centralized dashboard. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. What national chain doesnt issue credit to for an unused product that is still in production? The first time was during their sneak peek, pop-up trunk show event. There are also other special BHLDN Promo Codes for you. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. They got back to me weeks later, and they hadn't read my email right. Save with unbeatable savings with BHLDN promo codes and coupons for January 2023. Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. Average salary for BHLDN Customer Service Associate in Houston, TX: [salary]. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. And why was I told this after sending my dress out already? Each customer will be highly valued at BHLDN! This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. Echoing many others' complain. Once you have placed your BHLDN order at your website. Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? BHLDN does not accept returns after 30 nor will they give you a credit. They also offer the overnight BHLDN delivery within 1-2 working days. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. If you want to return the BHLDN gowns, you specifically go to the returning gown link located in the return policy section. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. But you can always enjoy free shipping service with other deals. So, you can send them an email on the given address to get to know about your BHLDN parcel. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. BHLDN ranks 359th among Wedding Dresses sites. I wanted to share with everyone my gamble and ended up with a refund. The latest review Customer service was posted on Dec 16, 2016. Find shipping costs and delivery options. The representative asked if they had the dress in stock, did I want it? You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. Write a review Sign in. The BHLDN order delivery is varied upon the timing of the order placement, the final destination of the parcel and also if the ordered item is stocked-in or not. My wedding is in 4 weeks. Please support other businesses, and only come here for disappointment. I would not recommend buying a dress from this place. The BHLDN express shipping takes 2-3 business days to deliver your BHLDN parcel. My only option at this time is to return the dress and hope for an exception and also hope they mail it back without penalty if that exception is not granted. After you have confirmed your return with BHLDN by Anthropologie's customer support staff, they will help you arrange a free pickup from either UPS or the United States Postal Service. Many users have picked the items and check out. . BHLDN popped up and I visited the site. A helpful place to plan your wedding with other Wedditors! Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Truly appalling customer service. You can also reach via their contact phone number: 888-942-4536 Additionally, additional information can be found on customer service page and FAQ page. Claim your listing for free to respond to reviews, update your profile and manage your listing. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. What is BHLDN's phone and customer care email? Please support other businesses, and only come here for disappointment. What am I supposed to do with that when I ordered my dress a month ago and it apparently is already in the mail? Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. I was also informed there was nothing else to be done. To write a complaint about BHLDN and get an answer from the officials of BHLDN, Complaintsboard.com's objective complaint writing and answer providing system can be used. 1 I got a lack of sympathy or compensation from the company. I had to pay a huge cost to get it cleared from customs. Very very pleased with the ease of ordering, to the rapid delivery. Read More. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Most items must be shipped back to us and cannot be returned to a store. Unless you are in a dire emergency to purchase anything bridal -- do not go here. The BHLDN return policy states that: Customers can get a full refund on eligible items if they are returned within 30 days of purchase or delivery Products must have tags and be in their original packagings Merchandise must be unworn and in mint condition (wedding and guest dresses cannot be altered before returning) Had two hands. Seems like bad reviews fixed or so. I was told my dress was low in stock at the store so I was worried about not getting the right size. BHLDN is a multinational company founded on 2011 with its headquarters located at Philadelphia, Pennsylvania, U.S BHLDN has the following subsidiaries: Subsidiary. Ordered a ready-to-ship dress that estimated 1 week shipping time. when you purchase a product that is clicked through one of the outbound Have something to share about BHLDN? Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. I ordered a bridesmaid dress from BHLDN in store in October of 2022. I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. No one will reach out to you. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Orange County finally has a BHLDN!!!!! A supervisor never returned my phone call. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. BHLDN could not care less about their customers. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). So, please consider only five business days for your BHLDN delivery. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Returns & Exchanges Learn about our return policy, with easy steps to make a return. I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. Scan this QR code to download the app now. BHLDN | Southern Bride. They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to 200. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. Do not buy from this company. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. Sounds great, right? Start integrating with Ship24 Tracking API. Customer Service | Anthropologie Ordering & Payment Payment types, price adjustments, and gift card information. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. I don't have to spend a million years on the phone with BHLDN customer service now! Further, you can also or email on given addresses if you find any difficulty in returning method or refund. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). Somehow, BHLDN delivery is made from your local delivery service. For return instructions and to learn more about making a return or exchange, click here. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size. It is not that hard to meet the minimum amount. But when it comes to exchanges just beware. And you can also enjoy many discounted items when the season changes. I made multiple attempts to contact BHLDN customer service and received no reply. More saving tips are prepared for you. To online shopping lovers, it's time to save big right now. It all depends upon your BHLDN order. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. - 1 dress shipped in the wrong size. You dont have to return the merchandise, and you dont have to pay '. Many users have picked the items and check out. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. Emails found on company website If you modify your order, your BHLDN parcel will be delivered to you in multiple BHLDN packages. Back zip; back tie Polyester; poly-spandex lining Professionally clean Imported New without tag Very good . BHLDN return policy is available for you with some requirements. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. Middle of writing a sales slip! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. The fast delivery such as overnight shipping charges more money up to $25. BHLDN reviews first appeared on Complaints Board on Dec 16, 2016. 12/14/2020. This is way too difficult of a time frame for them to manage! BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. A day later the price of the dress was reduced by 50%. AVOID THIS COMPANY. 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