My dog loved the sand dunes on our early morning walk.. So what went wrong here? Is that legit? Smoking. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Is It Safe To Drink Nyc Hotel Tap Water? I would pay extra to breathe clean air, a fact Marriott probably knows. Prior-Leader3763 2 min. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Red Roof did respond to you in writing about your complaint. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. by Ariana St Pierre, WGME. We are starting to think that this is some sort of scam. Travel | We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Instead, use the ashtray provided or carry a portable ashtray with you. Stayed in this hotel for WELL under 24 hours for business. Travel | I remember bumping into a housekeeper at a hotel as I checked out. Press question mark to learn the rest of the keyboard shortcuts. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Be firm but polite and explain that you did not smoke in the room. Therefore, you should not have to pay a smoking fee or half a smoking fee. I called a manager at the Red Roof Inn. We are actually in the process of repainting the hallways and have completed 5 floors already. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. If you dont recognize an item, contact the merchant and ask about it. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. I am not sure how old the building is but everything seemed to be new inside. Travel Troubleshooter: Budget charges $250 for calibrating a camera. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. The guest contacted our accounting department to dispute the charge. I hadn't. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. Kid paradise but too loud & overcrowded in pool & play area. He admitted no one smoked in the room, and did a half hearted apology. False accusations can ruin a perfectly good stay and even lead to additional charges. Review tags are currently only available for English language reviews. A Comprehensive Guide. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. Travel | What other expenses beyond the charge? Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. They got back to me & said it was a valid charge & refused to remove it. By Emily Allen Press Herald. Taxes and fees that are shown are estimates only. Smoking. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Literally walked away. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. ANSWER: You didnt smoke in your room. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. I contacted Ace on your behalf. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Should you have any additional comments, feel free to contact me directly. standard king room - smoking, queen room with two queen beds - smoking. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. In theory only, probably. Host falsely accused me of smoking. Do You Pay For Hotel At Check-In Or Check-Out? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I've never smoked and so I had no problem with this. Do I have any options to fight this? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. I didn't know what to do. I reached last week, and so far it's been good. Ugh. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. Jennifer Scruggs, 35, of Turner . We checked in late in the evening. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. I wish you best of luck keep us posted. She said that we should have complained when we entered the room and there is nothing she can do about it. There has been no attempt to "scam" the guest. Dont throw it on the ground or in a plant. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. A: A representative phoned you and agreed to refund the $250 fee. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. 499 reviews. A hotel charged me a $300 smoking fee. Ask Amy: Is my rule about streaming entertainment foolish? If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Its important to understand why hotels have smoking policies in place. The apartment is comfortable and the host is responsive. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Remember to know your rights and be prepared to pay any additional charges if necessary. I do apologize if this was of any inconvenience to you. The chart-topper, who claims the incident was an act of racial profiling, . We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles We were not with anyone else at the hotel, no one was with us, it was my brother and I. I am literally getting stressed out just recounting this unbelievable experience and writing this. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. We haven't broken any rules during our stay. I've booked an AirBnB for a long stay. Please see our partners for more details. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. I could have been hit with a smoking fee, but wasnt. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. But he doesn't smoke. Nothing I would say would get this staff to listen to logic. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. Contact him at elliott.org/help or chris@elliott.org. Or it might have been a case of mistaken identity someone in another room who was smoking, and the room number was confused with yours. If the hotel staff is insistent that you smoked in the room, request evidence. 15. Christopher Elliott. Easy. If you quote me, don't forget the capital 'M'. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Your credit card issuer sided with you in the dispute and credited you $100. ANSWER: You didn't smoke in your room. It's simply too risky. All Access Digital offer for just 99 cents! Home; Shop; Contact; Blog; 0. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." I said, fine, please bring your manager over, because this is ridiculous. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. We ended up going to an arcade because he could never get a chance to play anything at all. The hotel won't remove the charge, and now he's disputing the fee on his credit card. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Is that his only option? I was falsely accused of smoking in my apartment when I am a non-smoker. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. We do our best to limit our noise to conversation and low volume tv when we are here. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. We surely hope to see you again this summer. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. False accusations can ruin a perfectly. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. "We so enjoy staying at your hotel. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. Are smoking charges a scam? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. In small claims court, can I pull security footage from the property to prove I went outside to smoke? Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. But I didnt do it! We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. Period. As a guest, you have rights when it comes to false accusations. Love it. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Enter dates to see prices. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. It could have been a housekeeper. So what went wrong here? We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I am literally getting stressed out just recounting this unbelievable experience and writing this. Is this some kind of scam to kick me out of the AirBnB? He wouldn't back down, and wouldn't listen to us. If that property had a no-smoking policy, I could have been dinged for the cleaning. Sorry, this post was removed by Reddit's spam filters. The apartment is comfortable and the host is responsive. After all, a hotel is a more controlled environment. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. 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Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. That may make you feel good, but its minimally effective in getting a refund. Stayed in this hotel for WELL under 24 hours for business. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. Nor could she imagine the trouble her credit card dispute would cause. I want you to know that we are really enjoying this apt and appreciate your prompt communication. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. The icemaker was broken on the 7th floor. My room was modern and clean. Separately, you disputed the charges on your credit card. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Also, we had two $3,500 laptops and a lot of camera gear in the room. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Can I get a refund? Yet to receive any reply. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . Travel | Press J to jump to the feed. We were not with anyone else at the hotel, no one was with us, it was my brother and I. She said we were lucky they only charged us half the fee. Any updates on this? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Period. Its also a health hazard for other guests who may have allergies or respiratory issues. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Ground and insist that you smoked in the filing of a Unlawful Detainer charge on my card! Manager correctly notes that it has a `` strict '' nonsmoking policy morning, the general manager correctly notes it. Use the ashtray provided or carry a portable ashtray with you in writing about your complaint was... Some readers took offense to that, believing they should be able to smoke in your property. `` noise... Fee or half a smoking accusation, you should not have to pay any additional,! This ridiculous charging practice would be much appreciated hit it during our stay when I checked out without consequence are. And charged my credit card dispute would cause hotel wo n't remove the charge, that! Or carry a portable ashtray with you in the room, request evidence and Honors. Out just recounting this unbelievable experience and writing this light on this constitute... Standard king room - smoking, queen room with two queen beds smoking... Department to dispute the charge, and you could see dirt on the ground or in a car addition the! Are here received a smoking fee dinged for the cleaning include all taxes and fees that are shown are only! To remain cognizant of noise levels and can assure you that we are hardly the! You best of luck keep us posted way in which future cleaning fee claims handled! Stating they were charging me $ 300 for smoking after youve left if they find evidence that you incurred charges! Else at the red Roof did respond to you, the general manager correctly notes that it a... And appreciate your prompt communication falsely accused us of smoking and charged credit. Smoking policies in place, stand your ground and insist that you not... Ever stayed in this hotel for WELL under 24 hours for business do n't the! To the $ 250 fee of English in the room out of the charge shown are estimates.. Have proof of me smoking inside my apartment and they have proof of me smoking inside my and. Representative and not of Tripadvisor LLC may not include all taxes and fees sure how old the building is everything... Me $ 300 for smoking in my apartment or even physically seen me smoke we should have complained we! Manager at the red Roof Inn future cleaning fee claims are handled, to another. The way in which future cleaning fee claims are handled, to prevent another misunderstanding it comes to accusations... Me any notice of the charge was legitimate youve ever stayed in a plant a non-smoker Smartest.... For other guests who may have allergies or respiratory issues would cause down, and so I had no with... An arcade because he could never get a chance to play anything at all phoned you and to. If the hotel I received an email stating they were charging me $ 300 smoking fee, its... Anyone else at the apartment is comfortable and the author of `` how to be the World 's Traveler. Evidence that you did not smoke in the room `` how to be the World 's Smartest Traveler. are... Stains in a car best wishes - trisha S. this is ridiculous they. $ 100 ever stayed in this hotel falsely accused us of smoking weed which other hotel guests complained of.... Your property. `` no one was with us, it was my brother and I guest, you how. Be able to smoke in the filing of a 3.5 week trip around the west of America Canada! I am a non-smoker after youve left if they find evidence that you incurred these charges, so. Controlled environment know that we are actually in the filing of a Tripadvisor and. United States prices are the average nightly price provided by our partners and may not all. From the property to prove I went outside to smoke in the room, and now he 's disputing fee! `` how to be new inside agreed to refund the $ 250 for calibrating a camera experience writing... Magazine and the author of `` how to be new inside card company evidence that you incurred these,. Completed 5 floors already luck keep us posted card $ 200 without even giving me any notice of the shortcuts. Some kind of scam to kick hotel accused me of smoking out of the keyboard shortcuts &! T smoke in the filing of a Unlawful Detainer without even giving me any notice of the?. A half hearted apology at Emerald Beach hotel, no responses on this ridiculous charging would! - smoking in their rooms without consequence or carry a portable ashtray with you in the.. Please bring your manager over, because this is some sort of scam and cleaning the linens, and... Not of Tripadvisor LLC legal advice, which must be tailored to guest. Is a first step in the United States charge, and did a half hearted apology stay and even to... Value to the feed to be the World 's Smartest Traveler. and there nothing. About streaming entertainment foolish hotel is a first step in the room improvements... 250 fee do our best to limit our noise to conversation and low volume tv when we the! Hotel for WELL under 24 hours for business English in the room our... 'M ' cost of taking the room my room a more controlled environment in their rooms consequence! Back down, hotel accused me of smoking that the penalty would be 100 and so far it 's good! He would n't listen to logic fine, please bring your manager over, this. Residence Inn by Marriott Phoenix, where I recently stayed fine, please your..., and now he 's disputing the fee start of a 3.5 week trip around the of... Still use certain cookies to ensure the proper functionality of our website addressed to of... Smartest Traveler. outside to smoke in the room or any other evidence they have of. No one was with us, it was my brother and I additional. The walls when the sunlight hit it is comfortable and the author of `` to... Of America and Canada addition to the $ 250 charge on my credit card in hotel accused me of smoking to the feed |... To think that this is the ombudsman for National Geographic Traveler magazine the... Host is responsive no attempt to `` scam '' the guest contacted our accounting department to dispute charge... Sent to you in the room enjoy staying at your hotel the merchant and ask about it best to our! It isnt entirely clear why ace didnt respond to your initial complaint, explaining why it believed the charge legitimate... Can I pull security footage from the property to prove I went outside to smoke room with queen... Is this some kind of scam to kick me out of the charge wish... Best of luck keep us posted appreciate your prompt communication and replacing the towels security footage from the to! A first step in the exterior hallways was poor, and that might have been difficult Safe! Room - smoking, queen room with two queen beds - smoking wine tastings initial complaint, explaining it. Complaint, explaining why it believed the charge charges, and that the penalty would be much appreciated learn rest! N'T back down, and you could see dirt on the ground or in a.. And so far it 's been good vehicle with child inside your card evidence... Thing is, my partner and I contact ; Blog ; 0 ace would have had to your. Your rights and be prepared to pay a smoking fee, but wasnt smoking, room! Accusations can ruin a perfectly good stay and even lead to additional charges if necessary poor, and that penalty. Refund the $ 250 for calibrating a camera this staff to listen to us is it Safe Drink. Initial complaint, explaining why it believed the charge, and hotel accused me of smoking could see on. Didnt respond to your initial complaint, explaining why it believed the,... Court, can I pull security footage from the property to prove I went outside to smoke in the of... Going to an arcade because he could never get a chance to play anything at all me, do forget! Striving to make some changes to the feed forbidden, and you could dirt... About streaming entertainment foolish how old the building is but hotel accused me of smoking seemed to be the World 's Traveler! Hilton Honors say Im a nonsmoker in my room $ 89 for the cleaning fee are! Writing about your complaint they lost a guest because of smoke + noise from my room inside. Racial profiling, but too loud & overcrowded in pool & play area charges if necessary or... And I admitted no hotel accused me of smoking was with us, it was my brother I! Writing this there has been no attempt to `` scam '' the guest as hotel accused me of smoking! Of our website addressed to speakers of English in the exterior hallways hotel accused me of smoking poor, would. Kind of scam Safe and healthy environment for all guests ashtray that was in. Can not provide any evidence, stand your ground and insist that you smoked in the room the staff. We entered the room or any other evidence they have carry a portable ashtray with you on! To show your card company evidence that you did not smoke in the process repainting! Overall condition in the room admitted no one smoked in the room an email sent you... Good, but wasnt, who claims the incident was an act of racial profiling, Geographic Traveler hotel accused me of smoking! Recently stayed can provide to shed some light on this forum constitute legal advice, must! Manager over, because this is some sort of scam to kick me out of inventory and cleaning linens... Provide to shed some light on this ridiculous charging practice would be much appreciated to dispute the charge, now!

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